Knowledge Base
The agency's durable operating knowledge — SOPs, runbooks, and launch
checklists for the platforms and work we deliver. Deep research happens in
kb-research/; only distilled entries are published here.
Find what you need
Pages are organized by where you are in a build. Jump straight to the moment you're in:
| When you're… | Read |
|---|---|
| Kicking off a new client project | New project setup · Stack & hosting defaults |
| Building a form or handling user input | Forms & data handling |
| Adding an embed or custom script | Embeds & custom code |
| Writing any custom code / accepting input | Security baseline (CSP/XSS) |
| About to go live | Launch checklist · SSL / domain / DNS cutover |
| Operating a live site | Monitoring & backups |
How to read a page
Every page opens with Use this when (the trigger) and a Definition of done — the checkable gate. If you only have ten seconds, read the Definition of done and check your work against it. Rationale and sources sit at the bottom; read them when you want the why.
Each page carries a status so you know how much to trust it: stub (skeleton only) → draft → researched (cited) → published (ratified).
Writing or editing a page
Follow the authoring & style guide —
it defines our voice, how we cite sources, and the page anatomy every SOP uses. Deep
research happens in kb-research/; only distilled entries are published here.